MORE INFORMATION ON GIFT ORDERS

CARD ORDERS

Placing your Order

  • Orders placed Monday to Friday before 12 noon will be despatched the SAME WORKING DAY. Orders after 12 noon will be despatched the next working day.

Delivery Times

  • All local deliveries for Cards will be made by Singpost via standard local mail.
  • Registered, Overseas, Express, Courier service is available at check out

Pricing

Our prices are based on the card format you choose. The product prices displayed includes envelope and local standard postage. Overseas postage prices vary with the country you are sending your cards to and the type of mail service you choose.

Format Price
Standard Customised Card, Printing and Delivery SGD 9.99 each
Large (A3 open) Customised Card, Printing and Delivery SGD16.99 each

Please Note: Some images can not be used

As indicated in our Terms of use, you are not allowed to upload, email to us or order printed items which contain or use any images or other material including text based annotations and comments, which contain any of the following:

  • Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  • If the order for personalised products contains reference to any copyrighted information where you have not obtained permission.

Cancelling, or amending your Card order

Unfortunately we cannot normally change or cancel any orders after they have been confirmed as the order may have already been processed. If you do need to cancel or change an order please contact us as soon as possible with your order number.

You can contact our Customer Service team on e mail or use the online Contact Form on our site. Emails are answered during business hours in the order they are received.

Please double-check your order on screen carefully to check that all the details are correct before confirming. We cannot refund items where the personalisation is incorrect or has been mis-spelt due to an error made by you. Refunds will only be given for items when a manufacturing defect has been found in the product.

If you are uploading a photo, images must be in JPEG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on screen warning will appear to let you know that the image quality is low and that this may effect the final print quality.

When contacting GiftGofer please indicate your order number

FLORAL ORDERS

Placing your Order

Please keep in mind the following when making your GiftGofer Flower’s order...

Addressing

It is very important to make sure that the correct address is given when ordering flowers. We would highly recommend using a postcode and it is therefore a mandatory part of the ordering process. If you are unsure of either the recipient's address or postcode, we recommend using the Singpost’s postcode finder at www.singpost.com

  • When ordering, please select the delivery date you would like your flowers to arrive.
  • For next day delivery please order before 12noon on the previous working day.
  • Normal flower delivery is free Monday to Saturday; from 8am - 9pm.
  • Normal delivery is not available on Sundays, eve PH and PH.
  • You will be required to add your contact number on the despatch page. This number will only be used in an emergency if there are problems pertaining to your order.

Delivery Times

  • Your flowers will be delivered by courier and all deliveries will need to be signed for.
  • Deliveries will be made between 8am and 9pm, please take this into account when ordering for a non-residential address.
  • You can track the progress of your flowers on the day of delivery.
  • It is generally the policy of our couriers to leave a card if no one is in. They may attempt redelivery later in the day but do not guarantee that they will. If re-delivery is not attempted on the same day they will try again the next working day (Monday, if Saturday is the delivery date).
  • If it is appropriate to do so, deliveries may be left at a safe place deemed by the driver, either on the recipient's property or with a neighbour.
  • It is important that if you have specific delivery requirements that you include these on the optional box on the 'despatch page.' This information is for our drivers and couriers and is to express your wishes for us to follow if the recipient is either out or unable to answer the door when we attempt delivery. Please do not add specific delivery time instructions to this box as this may not be possible.

Delivery Exclusions & Surcharges

  • Flowers can only be sent to addresses in Singapore.
  • Surcharges apply for deliveries on Sundays, Eve of Public Holidays, Public Holidays and Christmas Day.

Hospitals

Flower deliveries to hospitals are not guaranteed. Many hospitals will not accept flowers for either their patients or staff. We would advise that you check their policy before placing your order.

Supply and substitution

  • Flowers may be delivered in bud to prolong their life and prevent transit damage.
  • To ensure the best quality is supplied, we reserve the right to substitute flowers in a bouquet to an alternate product of a similar style and quality, equivalent to (or greater) in value than the original.
  • Please note that substitutions only happen on very rare occasions, and only when there is either not enough time or it is not possible to contact you before sending. We would rather do this, than disappoint or send the orders late.

Product warnings

  • Please note that some of our products contain lilies. Their pollen may stain and can be harmful to pets if eaten.
  • If lily pollen does get on fabrics, please use tape to remove - don't use water or try to brush it off.

Chocolates

  • Allergy advice: Contains milk and soya products. May contain nut and gluten traces as it has been made in a factory that handles these ingredients.

Flower care

Hand tied bouquets are carefully arranged by the florist so they can be placed straight into a vase on arrival for display. However, they will still need a little care to ensure that they continue to look their best.

  • Remove all external packaging but to keep the shape of the bouquet intact - leave the string tied around the stems.
  • To remove the aqua pack at the base, hold your bouquet over a sink and cut off the bottom of the film.
  • Fill a vase with room temperature water.
  • Make sure your vase is completely clean, as residue can harbour bacteria which cause your flowers to wilt.
  • Lay the bouquet down on the sideboard or sink and cut about 3cm off the stems, ensuring that you make the incision at a 45-degree angle. This is to remove a layer that has covered the tips of the flowers which make it harder to drink the water.
  • Flowers should be placed in water very soon after the stems have been cut.
  • Always keep your flowers away from fruit, radiators, bright lights and drafts.
  • Keep the water level topped up.

Cancelling or amending your Floral order

Unfortunately we cannot usually change or cancel any flowers orders. This is because the order may have already been processed and on its way to the recipient. If you do need to cancel or change an order please contact us as soon as possible.

Emails are answered during business hours in the order they are received. It is possible that your order may have already been sent and so any changes or cancellation may not be possible.

When contacting GiftGofer please indicate your order number.

OTHER GIFTS, HAMPERS, WINE & SPIRIT ORDERS

Placing your Order

  • Orders placed Monday to Friday before 12pm can be tracked online after 5pm the next working day (Monday).
  • All Wines & Spirits are sent by Gofer Courier which aims to deliver in 3 working days.
  • ALL DELIVERIES NEED TO BE SIGNED FOR SO PLEASE ENSURE SOMEONE WILL BE AT THE RECEIVING END TO SIGN FOR THE GIFT

Delivery Times

  • All deliveries for Wine & Spirits will be made by Gofer Courier.
  • Deliveries (Mon – Sat) will be made between 8am – 9pm.

Delivery Exclusions & Surcharges

  • Wines & Spirits can only be delivered to addresses in Singapore.
  • Surcharges apply for deliveries on Sundays, Eve of Public Holidays, Public Holidays and Christmas Day.

Delivery Costs

  • Delivery costs will be calculated automatically at check out, and will take item size, quantity and service chosen.

Delivery Procedures

  • As these are high value items, we will need the recipient to sign for the delivery.
  • If the recipient is not home and the item is too big for the letterbox, we will leave an easy to understand ‘Sorry You Were Out’ card which is posted through the letterbox, to notify the recipient of an attempted delivery. They then have the option to go online to arrange a redelivery (chargeable), or collect the item themselves.
  • Please do not include requests for a specific delivery time. We do not offer this service, and cannot guarantee to fulfil your request.
  • Packages can only be delivered to offices or addresses where it can be signed for.

If your gift is personalised with an image or picture Please Note: Some images can not be used

As indicated in our Terms of use, you are not allowed to upload, email to us or order printed items which contain or use any images or other material including text based annotations and comments, which contain any of the following:

  • Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  • If the order for personalised products contains reference to any copyrighted information where you have not obtained permission.

Alcohol Legislation SINGAPORE

Liquors Licensing Regulations of Singapore, under the Customs Act Chapter 70, Section 143 (Revised Edition 2009): it is an offence for any person under 18 years to buy or attempt to buy alcohol.

For this reason, we may refuse an order or the courier may refuse to deliver at their discretion. By placing an order you confirm that both you and the person the order is to be delivered to is 18 years or over.

Cancelling or amending your Gift, Hamper or Wine order

Unfortunately we are not able to change or cancel any orders for other gifts, hampers, Wines or Spirits if the order has already been processed and on its way to the recipient. If you do need to cancel or change an order please contact us as soon as possible.

Emails are answered during business hours in the order they are received. It is therefore possible that your order may have already been sent and so any changes are not able to be made.

When contacting GiftGofer please indicate your order number

ENSURING YOUR OREDER IS ACCURATE

Please double-check your order on screen carefully to check that all the details are correct before confirming. We cannot refund items where the personalisation is incorrect or has been mis-spelt due to an error made by you. Refunds will only be given for items when a manufacturing defect has been found in the product.

If you are uploading a photo, images must be in JPEG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on screen warning will appear to let you know that the image quality is low and that this may effect the final print quality.

When contacting GiftGofer please indicate your order number